Support

Something not working, or a question about your lists? We are happy to help. Many questions are answered below and in our FAQ.

Contact us

Email us at support@mywishlistonline.com. If you are signed in to the app, you can also open the menu and tap “Contact & help”.

It helps us a lot if your message includes:

• the device you use: iPhone, Android phone or a web browser,
• the email address of your account, if you added one,
• the link to the list, if your question is about a list,
• what you did, what you expected and what happened instead,
• a screenshot, if you can.

Never send us your password or a login code. We will never ask you for them.

Quick answers

How do I share a list?

Open the list in the app and tap “Share”. You can send the link through any app on your phone, copy it, or show a QR code. If the list is set to “Only visible to me”, turn that off first, otherwise nobody can open it.

Will I see which gifts people reserved?

No, not unless you want to. When someone marks a wish as bought, everyone else who opens your list sees that it is taken, so nothing gets bought twice. You do not see it. If you would rather know, turn on “Show me ‘bought’ marks” in the settings of that list. People who marked a wish by mistake can undo it in the same browser, as long as they are still on the same internet connection. If that no longer works, email us the link to the list and the wish.

Can I add wishes from any store?

Yes. Tap “Add wish” and paste the link to the product. You can also send a link from your phone's browser to the app with the share button, or open “Shop” in the app to browse stores we have approved. For many stores the title, picture and price are filled in automatically. If they are not, type them in yourself. You can also add a wish without a link, like a concert ticket or swimming lessons.

Do my family and friends need the app?

No. They open your link in any browser and can mark a gift as bought right there, without an account. You can also use your own lists in a web browser at mywishlistonline.com/app/.

I did not get my login code

Check your spam or junk folder. A code is valid for 10 minutes. If it has expired, tap “Resend code” to get a new one. Still nothing? Email us and tell us the address you entered.

How do I delete my account?

Open the menu in the app and tap your profile at the top to get to “Profile settings”. Scroll to the bottom, tap “Delete account” and confirm. Your account and your lists are deleted right away, and this cannot be undone. Removing the app from your phone does not delete your account. If you cannot open the app anymore, email us from the address linked to your account.

How do I ask for a copy of my data or its deletion?

Email us with the subject “Privacy request” and tell us what you would like: a copy of your data, a correction or the deletion of your data. Please write from the email address linked to your account, so we can confirm it is you. Details are in our Privacy Policy.

How do I report a list or a comment?

Email us the link to the list or wish and tell us what is wrong with it. We check every report. The rules are in our Terms of Use.